Last Updated: July 8, 2026
By purchasing our products or services, you agree to the following Chargeback Terms & Conditions:
1. Agreement to These Terms
By completing a payment, you acknowledge that you have read, understood, and agreed to these Chargeback Terms & Conditions.
2. Contact Us Before Filing a Chargeback
If you experience any issue with your purchase, billing, or service, you agree to contact our support team first and allow us a reasonable opportunity to resolve the matter before initiating a chargeback or payment dispute with your bank or payment provider.
3. Unauthorized Chargebacks
A chargeback may be considered invalid if:
- The purchased service or product has already been delivered or substantially performed.
- The customer failed to review the product or service description before purchase.
- The customer forgot about the transaction or does not recognize the billing descriptor.
- The customer did not first contact our support team to resolve the issue.
- The dispute is filed without a valid reason under the payment provider’s policies.
4. Digital Products & Services
Due to the nature of digital products, online services, consultations, software, marketing services, website development, design work, downloadable content, subscriptions, and other non-tangible products, payments are generally non-refundable once delivery, access, or work has begun, unless otherwise stated in our Refund Policy.
5. Evidence Submission
In the event of a payment dispute or chargeback, we reserve the right to submit relevant evidence to the payment processor, including but not limited to:
- Order details
- Payment confirmation
- Signed agreements or accepted quotations
- Email communications
- Chat conversations
- Project updates
- Delivery records
- Download logs
- Login records
- IP address records (where applicable)
- Usage history
- Proof of completed services
6. Fraud Prevention
We actively monitor transactions for fraudulent activity. Orders suspected of fraud may be delayed, verified, suspended, or cancelled.
7. Account Suspension
If a customer initiates a fraudulent or abusive chargeback, we reserve the right to:
- Suspend or terminate access to our services.
- Cancel ongoing work or subscriptions.
- Refuse future business.
- Recover any outstanding fees permitted under applicable law.
8. Refunds
If a refund is approved, it will be processed directly by us using the original payment method. Customers agree not to initiate a chargeback while a refund request is under review.
9. Governing Law
These Chargeback Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which our company operates.
10. Acceptance
By completing a purchase, you confirm that you understand and agree to these Chargeback Terms & Conditions and will make reasonable efforts to resolve any billing concerns directly with us before filing a payment dispute.